Multi-award winning video production based in Northern Ireland

Terms & Conditions

1) Booking & Payments
A Retainer Fee of £150 (non-refundable subject to Paragraph 2) is required along with a signed copy of the booking form. Both items are required to secure the booking otherwise the date may be made available to other persons requiring my videography services. The booking will be confirmed by email. The remaining balance must be paid by 14 days before the wedding date.

2) Cancellations
Alpha Video strongly recommends that all couples take out comprehensive wedding insurance to protect themselves from costs if they need to cancel. If booking is made online the Customer has a 14 day cooling off period if they wish to change their minds. This period begins the day that you enter into contract. After this period, the Retainer Fee becomes non-refundable in consideration of the inability of the Videographer to schedule other clients during this time and to cover administration time and costs involved in the booking process. The Customer may cancel this booking at any time by giving written notice (email).
In the event that Alpha Video has to cancel its services we will endeavour to use our professional networks to find a reputable replacement for you. If we are unable to do so a full refund will be given of any money paid up to that point and accept no further liability.

3) Travelling Expenses
Travel costs are included up to 50 miles from our offices. Outside this, each extra mile will be charged at 45p per mile. Longer distances may require overnight accommodation, which will be discussed with the Customer.

4) Filming & Production
Alpha Video will be the exclusive videographer(s) at your wedding. Friends and family are permitted to operate cameras on the condition that they do not interfere with or get in the way of the professional coverage. We cannot be held responsible for the activity of guests or other wedding vendors (such as photographers, officiants or hotel staff etc.) that inhibit or obstruct our ability to capture video footage.
Care is taken to ensure your event is recorded in full on the day. We use multiple cameras during the ceremony, speeches and dancing (where possible and practical) to minimise problems caused by equipment failure. (These are also used to film these parts from a different angle). No liability is accepted for failure of performance due to any circumstances beyond our control, for example, failure of microphones/PA system used which is the property of the venue(s) filmed in.


Alpha Video will take great care to record high quality audio but is not responsible for ambient sounds such as, but not limited to, crying children, air conditioning units, mobile phones, passing vehicles, coughing, shouting etc.


It is the customer’s responsibility to inform Alpha Video of any variations to the date, timings, locations or other details as soon as possible.
Alpha Video will not be responsible for coverage lost due to such changes if not given sufficient notice.


The Customer must obtain permission to film the wedding service and at any other location (if needed) where filming is required. The Customer is responsible for any fees incurred at each location.


Access to all filming venues must be made available to Alpha Video at least one hour before the start time at each location. If we are unable to access the venue this may impact filming.


Alpha Video will not be responsible for coverage lost due to access restrictions.
We endeavour to include in the final film any special requests that you make in the booking form but these instructions are not binding upon us. We will not be responsible for scenes not included due to unfavourable weather or conditions and circumstances outside of our control.


We will do our best to get the best position for the camera(s) to film the event, though this may not always be possible if restrictions are imposed upon us on the day. We cannot guarantee coverage of any particular individual or group during the day.


We aim to be as discreet as possible and work with natural light but in low light conditions we may need to use on- and/or off-camera lighting. This mostly applies to the speeches and dancing.


All creative aspects such as shooting and editing style are at the discretion of Alpha Video. The Customer has chosen Alpha Video on the basis of their filming and editorial style. Therefore, any filming and editing techniques are at the sole discretion of Alpha Video. However, any technical errors in the final videos will be corrected free of charge.


Music – Alpha Video will use appropriate licensed music in the final film.

5) Food
If Alpha Video is contracted for longer than 5 hours the Customer must make arrangements in advance with the venue for the provision of food at the reception.

6) Acceptance of Goods
Upon taking possession of the finished product, the customer must inform Alpha Video of any technical problems with their product within 14 days of receipt. After the 14 day period, if no notification has been received, the customer will be deemed satisfied with the product.


Changes requested to the final video after delivery to customer are charged at a rate of £30 per hour or part thereof. Additional copies of the finished product can be supplied at the current retail cost.

7) Ownership of Master Footage and Copyright
We own the copyright, design right and all other intellectual property rights of any videos taken at your wedding under the Copyright, Designs and Patents Act 1988.
Neither you nor any one on your behalf are allowed to make any copies of any footage, digital copies or other recorded media unless we have agreed in writing that you may do so. (Note: You are permitted, and advised, to make multiple back up copies on to multiple devices for personal use.)


The videos supplied to you are licensed for personal use only. This licence does not include use that results in financial gain, including but not limited to: advertising, stock videography, sale profits, or resale of any nature.


Master (‘raw’) footage will be kept for a period of one year.


We will keep a Master Copy of the final film for one year. You may request purchase of extra copies but cannot guarantee that it will be available after this time.


We reserve the right to use videos for promotional purposes.


Alpha Video cannot be held liable for any copyright infringements where the customer has provided the content and images. There are no warranties, express or implied. The video(s) are provided ‘as is’.

8) Communication
Alpha Video’s preferred method of communication is by email. Emails shall be deemed as received on the date they were sent. It is the responsibility of the customer to provide accurate contact details.


The pre-production process will be undertaken directly with the customer by email, telephone conferencing, social media, video call or in person.


All invoices and quotations will be sent by email and shall form a legal document as if they were sent by traditional post/mail. If the customer requires a visit to their premises, Alpha Video reserves the right to make a charge for travelling expenses and consultancy rates. This will be agreed and approved with the customer before the work/project commences.

9) Data Protection
Alpha Video will at all times maintain the confidentiality of information either entrusted to them or obtained in pursuance of their work except on the order of a court of law or other appropriate authority.

10) Insurance

Alpha Video is covered in respect of Public Liability with a limit of indemnity of £1,000,000) 

11) Liability
Alpha Video accepts no liability for any loss or damage that may arise from the supply of the product(s) or service(s). In the unlikely event of Alpha Video being unable to supply the product(s) or service(s) as specified, liability shall be limited to the total invoice value, or money already paid by the Customer.

Additional
Prices are current at the time of viewing. Alpha Video reserves the right to change and amend this booking form without notice at which point prices may change.

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