Terms and Conditions
The following relates mostly to wedding videos but also relates to other video services as well. Please contact us if you need anything clarified.
A £100 non-refundable deposit is required to secure your date. Your booking will not be confirmed until the deposit has cleared through our bank. The balance is due 14 days before the wedding.
Payments can be made through PayPal for deposits though the preferred methods are cash, cheques or bank transfer.
It is your responsibility to obtain any permissions and licences that may be necessary for any location or venue to be used for the wedding video. We are obliged to respect the wishes and regulations of anyone officiating at a wedding ceremony. For example, this may affect where we are permitted to position cameras. In such circumstances we will endeavour to work with them to get the best possible coverage of your day. It is your responsibility to make them aware that video cameras will be filming on the day, so please inform whoever is officiating at your ceremony.
Please supply a list of music that you would like to be included on the final DVD/Blu-ray disc, preferably before the wedding day. If this is not done it will delay production of the DVD/BD. A list of 10-12 songs is recommended to give enough choice when editing. Minor changes can be made to initial wedding video edit. This should normally take only a couple of hours and will be free of charge. However, any further editing outside of this time will incur a cost of £30 per hour of editing time. Please inform me of any changes that need to be made within 7 days of delivery of the DVDs/BDs, otherwise editing will be charged at the rate of £30 per hour (ie. no free 2 hours of editing as above).
We aim to be able to make the finished wedding video available to you within 3 to 4 months of the wedding date. This does not include any extra time to make any changes you request. This is a courtesy target and does not constitute a guarantee as other factors, such as holidays and workloads, may contribute to slightly longer editing times.
Faults and Errors
In the event of complete equipment failure or other circumstances beyond our control which mean that we will not be able to film your wedding video or other live event you will receive a full refund. We will not be liable for further damages though.
Discs will be replaced free of charge if we are informed of any fault within 7 days of having received it. After this, they will be charged at £5 per disc.
We reserve the right to display parts of your video on our website and other media formats but will not sell this or make this available to third parties. If you are unhappy with this you must specifically inform us and we will respect your wishes.